Privacy Policy

Effective Date: February 2025

Introduction

Evergreen Clinics Pty Ltd (“we,” “us,” or “EGC”) understands the importance of protecting your privacy. We are committed to safeguarding your personal information by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us, including through our website: info@everygreen.com.au (“the EGC Website”). By using the EGC Website, including setting up an account (“Account”) to arrange consultations with an EGC medical professional, you agree to this Privacy Policy and the Terms of Use. If you do not agree, you should stop using the Website immediately and, if necessary, contact your treating practitioner.

Personal Information

EGC collects, uses, discloses, and stores personal and health information about its customers. Personal information includes any information or opinion that identifies you or could reasonably identify you, such as:
– Name
– Residential or postal address
– Email address
– Date of birth
– Telephone number

Health information includes details about your health, medical history, and healthcare services, such as:
– Symptoms, diagnoses, and treatments
– Specialist reports and test results
– Prescriptions and pharmaceutical purchases
– Appointment and billing details

By providing personal information to EGC, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

Collection of Information

The personal information collected by EGC depends on how you interact with us. We collect information necessary to manage our interaction with you and as required by law

Enquiries
When you make an enquiry via the EGC Website or by telephone, we may collect:
• Your name and contact details
• The nature of your enquiry
• Other relevant details (e.g., age, gender)

Setting Up and Using an Account
We collect personal information when you:
– Create an Account on the EGC Website
– Contact a medical professional for a telehealth consultation
– Schedule a telehealth consultation
– Make payments for telehealth consultations or products

EGC may collect:
– Your name, age, state/territory of residence, and contact details
– Next of kin details
– Billing and payment details
– Medical history, prescriptions, specialist reports, and other health-related information

Providing this information is voluntary, but failure to do so may limit our ability to provide services.

Use of Information

EGC uses personal information for:
– Providing medical care and services
– Communicating about your Account and telehealth consultations
– Administrative and record-keeping purposes
– Monitoring and improving website accessibility and services

Compliance with legal obligations – EGC may disclose your information to:
– EGC employees and independent contractors, including medical professionals
– Third-party service providers (e.g., IT, data storage, marketing, payment processing)
– Legal authorities as required by law
– Health information is retained for at least seven (7) years after the last provided health service.

Cookies and Website Data

The EGC Website uses cookies to enhance user experience and track usage patterns. While cookies do not personally identify users, they may collect:
– Browser type and operating system
– IP address and internet service provider
– Referral source and website activity
– You can disable cookies in your browser settings.

Security Measures

EGC takes reasonable steps to protect your personal information, including:
– Secure data storage
– Access controls and encryption
– Confidentiality agreements with staff
– However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

Access, Correction, and Deletion Rights

You may request access to or correction of your personal information by contacting us at patients@everygreenclinics.com.au.
To opt out of communications, please notify us, and we will cease sending messages promptly. Obsolete personal information is securely destroyed unless legally required to be retained.

Complaints

If you have concerns about how your personal information has been handled, please contact us at info@everygreen.com.au. We aim to resolve complaints within 30 days. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

Third-Party Hyperlinks

The EGC Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

Amendments to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

Contact Us

For any privacy-related inquiries, please contact us at:
Email: info@everygreen.com.au

This Privacy Policy was last updated in February 2025.